REFUND POLICY
A legal disclaimer
Refund & Return Policy
Thank you for shopping with us. We strive to ensure your satisfaction with our acrylic products. Please read our refund and return policy carefully.
Refund Policy - the basics
Due to the custom nature of our acrylic products, we do not accept returns unless the item is defective or damaged upon arrival2. If you receive a defective or damaged product, please contact us within 7 days of delivery, providing a description and photos of the issue.
We offer refunds only for defective or damaged products2. Approved refunds will be processed within 14 days of approval and issued to the original payment method
Exceptions
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Custom-made or personalized acrylic items are not eligible for return or refund unless they arrive defective or damaged.
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Discounted items are final sale and cannot be returned or refunded1.
Process for Defective or Damaged Items
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Contact our customer service team within 7 days of receiving your order2.
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Provide a detailed description of the defect or damage, along with clear photos.
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Our team will review your claim and respond within 2 business days.
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If approved, we will arrange for a replacement at our expense or process a refund2.
Additional Information
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Refunds do not include any shipping charges incurred during the original purchase.
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We reserve the right to refuse returns or refunds for items that have been used, altered, or damaged after receipt.
By making a purchase, you acknowledge that you have read and agree to this Refund & Return Policy. We reserve the right to modify this policy at any time without prior notice.
For any questions or concerns regarding our Refund & Return Policy, please contact our customer service team.